Privacy Policy

Moss Vale Volkswagen is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Moss Vale Volkswagen manages personal information. It is structured as follows:

1. Personal information Moss Vale Volkswagen collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Moss Vale Volkswagen and complaints
10. Changes to Privacy Policy

1. Personal information Moss Vale Volkswagen collects

The main types of personal information Moss Vale Volkswagen collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Moss Vale Volkswagen such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Moss Vale Volkswagen's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Moss Vale Volkswagen's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Moss Vale Volkswagen's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Moss Vale Volkswagen.

Moss Vale Volkswagen collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Moss Vale Volkswagen keeps of telephone calls, or emails received, or messages sent to Moss Vale Volkswagen or posted on Moss Vale Volkswagen's pages on social media);
• Moss Vale Volkswagen's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Moss Vale Volkswagen collects personal information in connection with running its business directly from the individual concerned. On occasion Moss Vale Volkswagen may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Moss Vale Volkswagen stores personal information in electronic and paper form.

Moss Vale Volkswagen uses and discloses personal information as follows:

• to source vehicles and sell them to Moss Vale Volkswagen's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Moss Vale Volkswagen's customers and prospective customers;
• to obtain products, services or information from Moss Vale Volkswagen's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Moss Vale Volkswagen knows about them);
• to operate and manage Moss Vale Volkswagen's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Moss Vale Volkswagen. For example, Moss Vale Volkswagen may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Moss Vale Volkswagen also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Moss Vale Volkswagen uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Moss Vale Volkswagen uses in the operation of the computer program is browsing history on Moss Vale Volkswagen's websites, name, contact information, and other information you may input into Moss Vale Volkswagen's websites. The level of human oversight Moss Vale Volkswagen provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Moss Vale Volkswagen's staff.

4. Cookies

Moss Vale Volkswagen uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Moss Vale Volkswagen's web server. Moss Vale Volkswagen may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Moss Vale Volkswagen's platforms and those social media platforms. Moss Vale Volkswagen's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Moss Vale Volkswagen's website.

5. Links to other websites

Moss Vale Volkswagen's website may contain links to third party websites. Moss Vale Volkswagen does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Moss Vale Volkswagen and do not wish to receive these communications from Moss Vale Volkswagen in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Moss Vale Volkswagen.

7. Overseas transfers

Moss Vale Volkswagen's website/s are hosted in Australia. On occasion, a third party service provider Moss Vale Volkswagen engages or that Moss Vale Volkswagen is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Moss Vale Volkswagen holds about them by contacting Moss Vale Volkswagen during business hours on (02) 4858 1225 or via the contact page.

Moss Vale Volkswagen may require an individual making a request to verify their identity before processing their request.

Moss Vale Volkswagen will aim to respond to all requests promptly and within 30 days.

Moss Vale Volkswagen may refuse a request where permitted or required by law. Moss Vale Volkswagen will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Moss Vale Volkswagen and complaints

If you have any queries, concerns or complaints about how Moss Vale Volkswagen handles your personal information please contact Moss Vale Volkswagen during business hours on (02) 4858 1225 or via the contact page. Moss Vale Volkswagen may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Moss Vale Volkswagen can understand the nature of your concern. In most cases, Moss Vale Volkswagen will ask that you put your request in writing.

Moss Vale Volkswagen takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Moss Vale Volkswagen's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 4858 1225
• Mailing Address: 543-551 Argyle St, Moss Vale, NSW, 2577

10. Changes to Privacy Policy

Moss Vale Volkswagen may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.